ReturnsUpdated 10 months ago
Return Options
RETURNING WITH ROYAL MAIL
- Register your return in the Royal Mail portal – either by clicking on the Royal Mail logo or using this link.
- All returns must include your ‘LCH’ order reference number.
- Fill out the returns form and include with your return, click here if you need a new one.
- An email will be sent to you which includes two FREE label options;
- 1 – A QR code – show the code at your local post office and a label will be printed for you.
2 – A PDF label for you to print at home and fix to your parcel. - Take your order to any Post Office, keeping hold of proof of purchase and tracking details.
- You will receive your refund to your original payment method within 10 working days from the day you return your item.
RETURNING WITH DPD
- Register your return in the DPD portal – either by clicking on the DPD Logo or using this link
- All returns must include your ‘LCH’ order reference number
- Fill out the returns form and include with your return, click here if you need a new one
- Please print your FREE DPD label, at home
- Once attached to your parcel, choose from over 6000 local parcel drop off points, and drop off at a time and place that suits you
- Please retain your proof of postage
- Unfortunately we are unable to offer free returns from The Channel Islands returns are at your own cost.
- Please fill out the returns form and include with your return, click here if you need a new one.
- Return using the postal option of your choice. We strongly recommend that you use a service that provides a certificate of return and a tracking number.
UK RETURNS ADDRESS
- Grantham
- NG31 9SE