<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px;">We currently ship in the UK and Channel Islands. From our distribution centre in the Midlands, UK.</p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px;">For shipping outside of these countries, please visit our dedicated websites.</p><p><span id="isPasted" style="color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">France:&#xA0;</span><a href="https://www.lechameau.com/fr" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-size: 16px; font-family: brandon-grotesque, sans-serif; font-weight: 400; vertical-align: initial; color: inherit; text-transform: none; outline: none; border-radius: 0px; background-color: transparent; text-decoration: underline; cursor: pointer; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">www.lechameau.com/fr</a><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Germany:&#xA0;</span><a class="fr-strong" href="https://www.lechameau.com/de" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-size: 16px; font-family: brandon-grotesque, sans-serif; font-weight: 400; vertical-align: initial; color: inherit; text-transform: none; outline: none; border-radius: 0px; background-color: transparent; text-decoration: underline; cursor: pointer; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">www.lechameau.com/de</a><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Europe:&#xA0;</span><a class="fr-green" href="https://www.lechameau.com/eu" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-size: 16px; font-family: brandon-grotesque, sans-serif; font-weight: 400; vertical-align: initial; color: inherit; text-transform: none; outline: none; border-radius: 0px; background-color: transparent; text-decoration: underline; cursor: pointer; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">www.lechameau.com/eu</a><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(26, 26, 26); font-family: brandon-grotesque, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">USA:&#xA0;</span><a class="fr-strong" href="https://www.lechameau.com/us" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-size: 16px; font-family: brandon-grotesque, sans-serif; font-weight: 400; vertical-align: initial; color: inherit; text-transform: none; outline: 0px; border-radius: 0px; background-color: transparent; text-decoration: underline; cursor: pointer; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">www.lechameau.com/us</a>&#xA0;</p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px;">We offer the following delivery options at check out</p><ul><li style="font-size: 16px;">FREE UK standard delivery 2-3 working days (DPD)</li><li style="font-size: 16px;">CLICK &amp; COLLECT standard delivery 2-3 working days from chosen DPD collection point</li><li style="font-size: 16px;">NEXT WORKING DAY delivery, mainland UK only &#xA3;5.00 (Mon-Thurs DPD)</li><li id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Channel Islands delivery &#xA3;6.95 3 - 5 working days (DHL)</li><li id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Orders are not dispatched over the weekend or Bank Holidays</li><li id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">We do not ship to PO Box or BFPO addresses</li></ul><p id="isPasted"><strong>Please note that Next Day delivery options are NOT available in: Guernsey, Jersey, Isle of Man, Isle of White, Northern Ireland &amp; North of Aberdeen. D</strong><strong>uring busy periods, orders may take a little longer to get to you.</strong></p><p><strong><u><span style="font-size: 18px;">Next day Delivery</span></u><br></strong>Please place your order BEFORE 2PM Monday to Thursday for next day delivery</p><h3 id="delivery-service">Delivery Service</h3><p id="isPasted">Your delivery experience is important to us, which is why we use DPD for all our UK parcels. Here&apos;s a tip: Download the DPD app to get the most up-to-date information on your delivery.</p><p><span style="font-size: 18px;"><u>Local Collection</u></span></p><p>Collect your delivery from a convenient, safe, and secure location at a time and place that suits you. Choose Click and Collect at checkout or update your preference in the app.</p><p><span style="font-size: 18px;"><u>Track Your Parcel</u></span></p><p>With DPD, you can track your parcel on a map, including the driver&#x2019;s minute-by-minute progress. You can also get details about your driver, such as ratings and profiles.</p><p><span style="font-size: 18px;"><u>Flexible Delivery Options</u></span></p><p>Choose an alternative delivery date</p><p>Deliver to a neighbour</p><p>Leave your parcel in a safe place</p><p><span style="font-size: 18px;"><u>Make Your Delivery Even Easier</u></span></p><p>Add to Siri to track your parcel on the go</p><p>Use DPD&#x2019;s quick chat function and call options if you need assistance</p><p>Receive regular text updates to monitor your delivery&#x2019;s progress</p>

Shipping

Returns

Find answers to frequently asked questions about ordering and making a return

<h3 id="isPasted"><strong>Can I change or cancel my order?</strong></h3><p id="isPasted">We can only modify address information to orders that have not yet been processed by our distribution team. Unfortunately, we cannot change product colours, sizes, or styles once the order is placed.</p><p>If you need to cancel an order that has not been processed, please contact our customer service team. You can reach them via our [Contact Us Form]or by calling (insert phone number).</p><h3 id="isPasted"><strong>Do you accept returns?</strong></h3><p>We want you to be happy with the products you have received from us, we understand that sometimes items aren&apos;t quite right for you, all returns are accepted, with the following conditions:</p><ul><li style="font-size: 16px;">The item must have been sold on our online store.</li><li style="font-size: 16px;">The item shouldn&apos;t have been used in any way</li><li style="font-size: 16px;">The retur<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">n</span> is made within 28 days of delivery,&#xA0;</li><li style="font-size: 16px;">You do not need to contact us to start your return unless the item is faulty</li><li style="font-size: 16px;">If you are outside of the 28 day period please contact our Customer Service Team</li><li style="font-size: 16px;">Please keep your proof of return postage&#xA0;</li><li style="font-size: 16px;">Returned items remain your responsibility until received by our Distribution hub</li></ul><h3 id="isPasted"><strong>Can I exchange an item?</strong></h3><p>Due to the fast-moving nature of our stock, we are unable to offer exchanges. If you would like to swap your item(s) for a different size or colour, simply return your item for a refund and place a new order.</p><h3 id="isPasted"><strong>Are returns free?</strong></h3><p>Returns within the UK are free. Please <a class="fr-green" href="https://le-chameau.gorgias.help/en-US/returns-358749" rel="noopener noreferrer" target="_blank">visit</a> our Returns page to begin the process.&#xA0;</p><p>Returns from The Channel Islands are at your own cost.</p><ul><li style="font-size: 16px;">Please fill out the returns form and include with your return.</li><li><span style="font-size: 16px;">We strongly recommend that you use a service that provides a certificate of return and a tracking number.</span></li></ul><p>Feel free to contact our support team through our helpdesk for more details.</p><h3 id="how-long-does-it-take-to-process-a-return"><strong>How long does it take to process a return?</strong></h3><p>It can take up to 14 days for a returned parcel to reach us, from the date it was sent back. Don&#x2019;t worry though, as we will pop you an email when your return is completed. Any refund will be processed to your original payment method and will appear on your statement within 5 working days from the date it was processed.</p><p>If you don&#x2019;t hear from us within 14 days of sending your items back, please contact us with your order number and the details about which items you sent back. Our customer care team will then see how they can help.</p><h3 id="isPasted"><strong>Can I return an item for a refund or exchange from one of your stockists?</strong></h3><p>Unfortunately, we cannot accept returns for items bought from one of our stockists. You must return the item for a refund via the store it was purchased from.</p>

Shipping & Return FAQs

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p id="isPasted">You can purchase on our website using a debit, credit or Amex card.</p><p>We additionally offer support for PayPal, Apple Pay, and Google Pay.</p><p>You may also pay with a valid Gift Card, please visit our Gift Card page to purchase.</p><p>You can chose these payment methods at checkout.</p><p><br></p><h3 id="isPasted"><strong>Do you offer pay in 3 or Buy now Pay Later payment options?</strong></h3><p><span id="isPasted" style="font-size: 16px;">Unfortunately at this time we do not offer this payment option.</span></p><h3 id="localised-payments"><strong>Localised Payments</strong></h3><p><strong>add text about localised payments</strong></p><p><strong>Ideal Bancontact Etc.</strong></p><p><br></p><h3 id><br></h3>

How to Pay

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>Yes</p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>1 year from date of purchase</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>No&#xA0;</p><p><br></p><h3 id="refunds-on-a-gift-card"><strong>Refunds on a gift card</strong></h3><p>When you return an item that has been paid for on a gift card the balance will be transferred to a new card. An email with the new gift card number will be sent to you.</p>

Ordering

Shipping

Returns

Shipping & Return FAQs

How to Pay

Gift cards